Background

An engineering manufacturer importing components through JNPT faced recurring delays—average dwell time of 5.2 days, variability in document quality, and high storage fees. We implemented a set of process and data improvements to bring predictability and speed.

Approach

  • Pre‑arrival filing: Draft Bill of Entry prepared with advance document pack; finalization upon IGM filing to gain a head‑start.
  • Master data & HS validation: Central HS/notification registry with valuation notes and PCA feedback to prevent repeat errors.
  • License & PGA readiness: BIS/FSSAI/WPC clearances verified before shipment; exceptions flagged during PO stage.
  • Duty readiness: Duty estimation sheet approved; challan payment queued to avoid last‑minute banking delays.
  • Port coordination: DO/surrender tracked; CFS pre‑booking and examination slotting for high‑risk consignments.
  • Documentation QA: Two‑step check on invoice/PL/BL consistency, net/gross weights, UQC, currency/Incoterms.

Results

  • Average clearance time reduced from 5.2 to 3.1 days (−40%).
  • Detention and ground rent down by ~28% in the first quarter.
  • Query rate fell from 22% to 8% due to cleaner filings and licensing readiness.

Operational Checklist (Repeatable)

  1. HS/Valuation registry approved; allied acts mapped per item.
  2. PO gate checks for licenses/origin benefits; exceptions escalated.
  3. Pre‑arrival BE draft; duty estimate signed‑off; payment method aligned.
  4. DO/cargo movement plan confirmed; CFS & examination slot pre‑booked.
  5. QA on documents and data; audit trail maintained for PCA.